Get help
One inbox, answered by the people who build it
Email hello@temiro.ai. It reaches the people who build Temiro — there is no ticket queue and no tier-one script. We aim to reply within one business day, and to anything that looks like a security issue or an outage the same day.
It helps if you include:
- Your company workspace name and the email you sign in with.
- What you expected to happen, and what happened instead.
- Roughly when it happened — with a timestamp we can find the exact request in our logs.
Live component status is at temiro.ai/status. If something looks broken, that page is worth a glance before you write.
Frequently asked
How do I get an account?
Someone at your company invites you. There is no public sign-up form: an owner or admin sends an invitation from the admin area and you set a password to accept it. If you are the first person at your company, email us and we will set your workspace up.
Can I use one account for two companies?
No. An account belongs to exactly one company — the product is built around that, and it is what keeps one company’s knowledge from leaking into another’s. Use a separate account for a separate workspace.
What can the assistant actually see?
Only what it is allowed to see. Every search is scoped to your company, and within that to what has been shared with you: organisation-wide knowledge, your team’s, and your own private material. It cites the sources it used in each answer, so you can check its work — and you should.
Can we use our own AI provider keys?
Yes, and many companies do. An admin can add company-wide keys, and each member can add their own. Keys are encrypted at rest and used only to make the calls you ask for. When you bring your own key, you are billed by that provider directly and your usage is governed by your agreement with them.
What happens when we connect Google Drive, GitHub, Notion or Slack?
Content from the sources you point the connector at is indexed into your knowledge base, the same way an upload is, and re-synced periodically. You can disconnect at any time to stop future syncing — note that disconnecting does not remove content already indexed, so delete that separately if you want it gone.
How do we delete our data?
Settings has two separate actions: delete everything you have created while keeping your login, or delete your data and your account outright. Both are immediate and irreversible. A sole owner with other members has to transfer ownership first, so the company is never left without an administrator. Company-wide deletion is available to owners — or email us and we will handle it.
Can we export our data?
Not from the product yet — this is a gap we would rather name than paper over. Email us and we will produce a machine-readable copy of your data for you. Self-serve export is on the roadmap.
How do we report a security problem?
Email hello@temiro.ai with the details and please give us a chance to fix it before disclosing it publicly. We will confirm receipt quickly and keep you posted on the fix.
See also the Privacy Policy for what we do with your data, and the Terms of Service for the agreement itself.